TERMS & CONDITIONS

When you book an appointment at Chic Couture – Lash and brow studio, that appointment time is reserved especially for you. Cancellations and no shows leave gaps in our schedule that cannot be filled without timely notice and prevent us from being able to accomodate other clients waiting for appointments.
 
A $50 non-refundable deposit is required to secure your booking (applies for brow services only).
Your reservation fee will need to be paid at the time of booking an appointment. All payments can be paid by credit/debit card, PayPal or cash. Booking fee will come off the total of your appointment cost. As a courtesy to Chloe and other clients a minimum 24 hours notice must be given to reschedule or cancel appointments.

THINGS TO KNOW BEFORE YOUR APPOINTMENT

* If you are late, your appointment will be cut short, and If you are more than 15 minutes late your appointment will be classified as a cancellation and you can’t rebook.
* If you are sick please contact Chloe to reschedule.
* Please be advised, no friends, partners or children are allowed to come in to the treatment room during your appointment. Only the person undergoing the treatment should attend.
* For best results please do not wear any eye makeup on the day of appointment.

NO SHOWS

* Any cancellations/reschedule/No shows made less than 24 hours in advance will result in 50 percent of the service being added to your next appointment

LATE ARRIVALS

* Please message us if you think you will arrive late for your reserved appointment time. If possible we will try to adjust our schedule. However we can not give a guarantee, so please be aware that your treatment time may be shortened with a full cost charged.

GIFT VOUCHERS

* If you have a gift voucher to use on the day, we require you to quote your voucher number when making a booking which becomes your deposit fee.

WAITING LIST

* Can’t get an appointment on your desired time? Ask to go on our waiting list and if something becomes available, you will be contacted.

IMPORTANT

* We offer professional lash & brow services therefore it is the clients responsibility to make sure all makeup product or/and old strip lash glue is removed prior to Full Lash sets and Lash Refills.
* Kindly cleanse your lashes with the recommended lash cleanser making sure the root of your lashes is clean to ensure the best bond possible.
* We do NOT fill other techs unless consulted with us prior. A removal and a new set is usually required due to poor quality of service. Please note that any reactions to eyelash extensions are not foreseeable by Chic Couture skilled and trained staff. Whilst care is taken, no refunds will be issues for reactions.
* Chic Couture Eyelash Extensions do offer a free removal if any reactions occurs. Please contact the studio immediately if you become aware of allergic reaction so we can assist you as quickly as possible.
 
Thank you for your understanding and continued support allowing us to do what we love.
Chic Couture – Lash and brow studio